Sales Support Officer
VoithGombak, Selangor, Malaysia7 days ago
Job descriptionProcess customer orders accurately and efficiently in ERP systems. Ensure all required documentation (POs, contracts, credit checks) is complete. Track orders through fulfillment, shipping, and delivery stages. Liaise with Finance for invoice generation, payment tracking, and credit issues. Resolve order discrepancies, billing issues, or delivery concerns promptly. Maintain customer account information and support account updates. Provide excellent customer service and timely response to inquiries. Assist in sales analytics and preparing sales reports / dashboards. Continuously improve order processes and documentation practices. Bachelor’s degree in Business, Sales, Supply Chain, or related field. 2–4 years of experience in Sales Support, Inside Sales, or Customer Service. Familiarity with OTO and OTC processes in a B2B environment. Experience with CRM and ERP systems. Proficient in Microsoft Office (Excel, PowerPoint, Outlook). Strong attention to detail and process orientation. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and meet deadlines. Customer‑centric mindset and problem‑solving attitude. Team player with ability to work cross‑functionally.
This role will play a vital part in managing the end-to-end inside sales cycle, with a strong focus on OTO (Opportunity to Order) and OTC (Order to Cash) processes. The candidate will serve as a key link between the sales team, customers, and internal departments ensuring smooth and timely processing of customer orders and support activities.
Opportunity to Order (OTO)
- Support the sales team in quote generation, pricing approvals, and proposal documentation.
- Ensure data accuracy and compliance with sales policies in opportunity records.
- Responsible for accurate and timely issue of quotations to customers.
Order to Cash (OTC)
Other Responsibilities
Job Requirements
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Sales Support • Gombak, Selangor, Malaysia
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