Sales Support
Beez FintechSelangorMalaysia, Selangor, Malaysia1 day ago
Job descriptionHandle incoming customer inquiries via phone, email, seek flow and chat in a professional and timely manner. Provide product information, troubleshoot basic issues, and elevate complex cases to relevant departments. Maintain high levels of customer satisfaction by ensuring prompt follow-up and resolution of issues. Assist merchants with after-sales support, including transaction or technical-related queries. Assist in resolving Marketing Partner (MP) issues and inquiries. Provide onboarding and training sessions for new Marketing Partners. Diploma or bachelor’s degree in business administration, Marketing, or a related field. 1–3 years of experience in sales coordination, customer service, or partner support (experience in fintech, payments, or POS solutions is an advantage). Customer-focused mindset with a proactive approach to problem-solving. Able to work independently while collaborating effectively within a team.
Maintain accurate customer and merchant records in the CRM system and Excel databases. Prepare and update sales documentation such as quotations, agreements, and onboarding forms. Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution. Support client onboarding and account setup processes for POS terminals and other payment solutions.
Sales
- Maintain accurate customer and merchant records in the CRM system and Excel databases.
- Prepare and update sales documentation such as quotations, agreements, and onboarding forms.
- Coordinate with internal departments (marketing, finance, operations) to ensure timely delivery of client requests and issue resolution.
- Support client onboarding and account setup processes for POS terminals and other payment solutions.
Customer Service
Marketing Partner Support
Qualifications & Requirements
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Sales Support • SelangorMalaysia, Selangor, Malaysia
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