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Manager, Parts
Private AdvertiserMalaysia1 day ago
Job descriptionManage the overall service part and warranty operation and process, and lead the Service Part & Warranty teams. To establish and ensure all policies, such as return policy, order process policy, and other policies between Samsung Malaysia part supply and local service centers are aligned and comply according to the guidelines. Manage and liaise with local and foreign manufacturing plants / subsidiaries / warehouses and vendors on parts-related matters. Support on the part and warranty inquiry from stakeholders. Manage and conduct back order review daily for all the divisions Conduct review and analysis on Part Stock replenishment plans Generate and review weekly and monthly progress KPI reports to ensure KPIs and business objectives are on track. Monitor monthly closing on warranty claims and risk management Lead a team to conduct warranty claims validation from service vendors To govern and enforce company-level policies on claims validation Lead stock count and ensure service part warehouse accuracy and compliance according to the given guidelines.
Job Requirement
- Have at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
- At least 7-10 years of working experience in part planning or supply chain
- Preferably a candidate with experience in logistics management, background / planner
- Excellent in MS Application (PowerPoint and Excel)
- Able to work under minimal supervision
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Manager • Malaysia
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