Training Business Manager

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Overview / Purpose of the position To implement the vision, mission, and strategy for accelerated, sustainable, and profitable growth of the training business in Malaysia through a combination of leadership and partnership with the group training function, regional executive, and business stream / sector managers.

Advise and consult with the regional executive, stream / sector leaders on the adoption of proven commercial strategies for growth, including improvements to their teams, processes, systems, and product deployment.

Responsibilities & Accountabilities General

To

lead and deliver the training stream strategic plan

aligned to market and company growth expectations

Ensure compliance with BSI’s policies, technical, legal, and accreditation requirements

in the context of public, in-house, bespoke training and / or Best Practice Program delivery

To achieve financial plan targets for the Training stream , including sales, revenues, gross profit, and contribution in close collaboration with Sales, Marketing, and Operations.

Commercial

Lead and manage the Public Training and In-House Training sales team

to drive annual growth and increase market share.

Lead and manage the sales of Enterprise Training Solutions (ETS).

Establish an effective and mutually beneficial

Channel Management

function – work with Sales to partner with resellers, referrals, and partnership organizations to co-create value with BSI

Lead and support the internal training for the sales team, especially on new products and services

To contribute to and manage the development of new training solutions and innovative delivery models.

Together with Marketing and Sales functions, establish effective Marketing / e-commerce channels / web sales.

To deploy and maximize market penetration of the global / APAC training portfolio.

Support Sales with client meetings, especially for large training opportunities.

Stay informed on market developments and analyze competitor activities to ensure sustained competitive advantage.

Operational

Prioritize

operational efficiency of training business

by overseeing and optimizing resource and structure, qualifications, utilization, and process

Create a highly efficient and effective team of

Training Operations

in synergy with Operational capacity from the System Certification team

Create a

highly efficient and effective team of tutors and external tutors

to ensure the highest level of resource utilization and quality

Establish Tutor Community with internal and external experts (Associated Tutors)

Maintain and develop Tutor Qualifications to be on top of the competence level

Manage and control service delivery of

Enterprise Training Solutions (ETS)

Project and Program Management

of key account delivery and launching new training services in the cluster

To work on a learner and more strategic customer journey through digital transformation together with the Global and Regional Training teams

To work with the key stakeholders and peers to understand and implement an efficient and best-in-class training delivery, and maximize training for other sales opportunities.

To work with Headquarters and the local team to manage the training curriculum in Malaysia, ensuring the training courses meet market requirements and client demand.

To manage the training material of all courses (including OD) properly developed, translated (if needed), and maintained.

To work with the team to ensure smooth registration of courses and tutors with HRDC, as well as to effectively manage all HRDF-related claims.

Management responsibilities

Lead a team of direct reports, including Tutors, Training Operational Support, and Training Sales

Foster a collaborative culture aligned with the company’s mission and strategic goals.

Interface with other functions and departments, including KPIs, SLAs, to underpin key processes to maximize market potential on various levels of leadership, Marketing, and Sales.

Product Knowledge

Articulate why BSI training is the market leader in assurance training.

Apply product features and benefits to customers’ needs to win business.

Articulate BSI’s training products and qualifications to generate returning client sales.

Apply knowledge of competitors to explain the full business advantages of BSI products.

Understand robust training delivery model and promotional tactics.

Key Results Areas

Financial performance KPIs – sales, revenue, GP, and contribution

Can improve efficiency in the process – deliver efficiency gains by digital solutions, streamlining the workflows, and resource allocation

Can drive and deliver training business growth

Can motivate direct reports and related teams to achieve and overachieve business expectations

Customer Focus

Can articulate to clients the value of using the portfolio of BSI products and services to meet their needs.

Able to interpret data and information about the Customer to solve problems, add value, and exceed expectations.

Can demonstrate an in-depth understanding of the markets, anticipate developments, and engage with customers on how to improve performance.

Able to demonstrate high quality and reliability in the delivery of the activity.

Person Specification Knowledge and Experience

Min of 3 years of solid experience in managing a team of training sales.

Minimum of 2 years of commercial leadership experience in the training business in the Malaysian market.

Proven track record of effectively managing and developing training business with a proven revenue growth record.

Deep social media and digital marketing knowledge and proven experience.

Experience with Digital transformation projects will be preferred

Experience preferably in commercial events / training / publishing, or related.

New training business model development experience.

Excellent in presentation skills.

Skills and Abilities

Exemplify a high level of compliance in accordance with the business requirements

Able to communicate, present, and influence at all levels within an organization, including C-level

Good command of customer relationship exploration, maintenance, and development.

Analytical in data, clear, and open-minded

Education / Qualifications

Bachelor’s degree and above

Personal Qualities / Aptitudes

Strong strategic thinking and operational deployment

Ability to manage workloads effectively, including balancing projects and changing priorities

Well organized and self-motivated, with the ability to work independently or as part of a team

Ability to communicate and interact with other cultures effectively

Highly motivated and passionate

Shows initiative and can shape a new role

About Us BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

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