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Technical Support Representative - Thai

Technical Support Representative - Thai

Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Overview

Technical Support Representative - Thai role at Accenture Southeast Asia . This is a position focused on incident management, service operations, and production support within Accenture's global delivery capabilities.

Responsibilities

  • Drive incident and outage management, investigation, and restoration
  • Monitor systems and trends to enhance performance and prevent incidents
  • Track and facilitate acceptance of changes to production environments
  • Operate information technology production services according to management protocols and SLAs

What you will need

  • Master proficiency in Incident Management
  • Master proficiency in Service Management Framework Design and Implementation
  • It is advantageous to have prior experience in relevant related skills
  • Bachelor's Degree in relevant field of studies
  • Bonus points if you have

  • Master Configuration & Release Management
  • Master Program Project Management
  • We offer opportunities to hone your functional skills and expertise in an area of specialization. Learning occurs on the job and through formal training, online, in the classroom, or in collaboration with teammates. Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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    Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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