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Key Account Manager
AIA MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionPossess a degree with business or equivalent. Relevant working experience in commercial, client-facing role. Possess strong presentation, planning, organization and analytical skills Ability to handle customer complaints and / or requests with a sense of urgency and have the ability to be impartial and objective. Strong team player, adaptable and versatile in working style Independent, energetic, passionate, proactive, performance driven
Responsibilities
- Responsible for the management of sales team and relationships with assigned clients.
- Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
- Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
- Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
- Arrange and participate in internal and external client debrief
- Act as "door-opener" to Segment management team
- Responsible for proposing new product or initiatives for Direct Clients
- To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup
- Involve in projects or initiatives that will further grow the overall CS business
Requirements
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Key Account Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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