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Customer Service Executive - Mandarin Speaker - Ara Damansara
Arvion ServicesPetaling Jaya, Selangor, Malaysia13 hours ago
Job descriptionGood communication skills in Mandarin and English. Troubleshooting and multitasking skills. Self-motivated and highly reliable. Customer service orientation. Candidate must possess at least a SPM. Minimum 1 year of working experience in the service industry will be an added advantage for this position. Fresh graduates who are interested to start their career in a call center are also encouraged to apply (Full Training Provided). Willing to work on rotational shifts (8am - 9pm) and off day (Each shift consists of 9 working hours and includes 1 hour lunch). Willing to work in Ara Damansara, Selangor. KPI Allowance EPF & SOCSO Sick leave Annual leave Quarterly staff recognition and appreciation IJP Internal job program. Opportunity to transfer to different departments after 1 year (e.g., Finance, Human Resources). Seniority level : Entry level Employment type : Full-time Job function : Other Industries : Outsourcing and Offshoring Consulting
Overview
Join our dynamic team as a Customer Service Executive - Mandarin Speaker role at Arvion Services . You\'ll be the first point of contact for clients, providing timely support and solutions through calls, chats, and emails. This role offers excellent career growth opportunities and comprehensive training to help you succeed in a fast-paced service environment.
What will you do
- Process client requests and solve issues via inbound phone calls, chats and email by navigating multiple programs while paying attention to accuracy and detail.
- Escalate the issue to the appropriate specialist when needed via CRM tools.
- Update clients on their request status accordingly.
- Achieve quarterly KPI targets set by the CS manager.
- Perform other ad hoc tasks assigned by the manager.
What makes you a great fit
What we offer
Details
Location
Ara Damansara, Selangor, Malaysia
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Customer Service Executive Mandarin Speaker • Petaling Jaya, Selangor, Malaysia
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