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Officer, Customer Service

Sime Darby PropertyShah Alam, Selangor, Malaysia

19 hours ago

Job description

Requirements

Job Purpose

To provide customer service work for the unit assigned.
Performs customer services related works and office support activities. Duties includes handing over of keys process, answering phone calls, updating data in Salesforce system and manage filing system
TNB Syabas Transfer names (Individual units)
Payment process for TNB Syabas & IWK bills (Street light, guard post, gerai & etc)
Refund deposit for TNB Syabas account (old ac and revoke case)
To process documentation for new meter registration for late buyer or cancel unit
Assist on admin's works

Job Responsibilities

To prepare purchaser's individual file prior to handing over of keys

To answer phone calls at TCS office and to attend to complaints by purchasers / walk-ins and phone calls.

To arrange for purchaser's appointment for the handing over of keys

Prepare and arrange Hand Over Kit

To carry out handing over of keys process

To create handing over case in Salesforce system and to update / close the case

To liaise and coordinate with the purchasers, Technical Supervisor, Inspector of Works and Contractor's representative and also inter-departmental with regards handing over of keys, complaints and renovation works

To manage and update data in Salesforce system with regards to handing over of keys and complaints matters

To reply to purchasers' email and to prepare draft of outgoing correspondence to customer for superior's review

To manage purchaser's individual file

To prepare memo to finance for cheque requisition (Transfer names)

Email all TNB Syabas monthly bills to finance for payment

To updates payment to TNB once payment voucher is received from finance

To prepare TNB and Syabas termination form for refund purpose

To TNB and Syabas when needed for transfer name of bills & new meter registration

Other works related to customer service as and when instructed by superior

Education / Professional Qualification

SPM / STPM OR Diploma Holder

Certification on Customer Relation Management is an added advantage

Professional Experience

5 years of relevant working experience

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Customer Service Officer • Shah Alam, Selangor, Malaysia

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