uob customer service executive

Position : UOB Bank - Customer Service Executive

Working Location : Kuala Lumpur (Walking Distance to Train Station)

Working Hours : 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type : 6 months contract (renewable / convertible to Permanent based on Performance)

Reporting Date : September 2025

Salary : RM 2,500 - RM 3,000

Benefits :

Paid Leave

Hospitalization Leave

Medical Leave

Medical Coverage

Statutory Contribution

Paid Training

Leading to becoming bank's permanent staff (based on performance)

Performance Bonus

Job Descriptions :

• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
• Identify customers' needs, clarify information, research every issue, and provide solutions and / or alternatives.
• Maintain the accuracy of all data and verify the same for all customer services.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Frequently attend training to improve knowledge and performance level.

Job Requirements :

• Diploma / Degree in Customer Service Management or any equivalent.
• Minimum 1-year of contact center experience is preferred.
• Excellent command of English and Bahasa Malaysia both spoken and written.
• Ability to handle high call volumes in a fast-paced environment.
• Comfortable working under pressure and managing stressful situations professionally.
• Candidate must be able to attend the interview immediately and start on 17th September 2025 (in case shortlisted).
• Fresh Graduates are encouraged to apply.
• Fully vaccinated with Covid-19 Vaccination.

Only shortlisted applicants will be notified.