Sales Order Administrator

About the role

As a Sales Order Administrator, you'll play a vital role in our company's success by providing essential support to our sales team, customers, and business operations. Your contributions will directly improve our efficiency, ensure a great customer experience, and streamline our processes.

What you'll be doing

You'll be at the heart of our order fulfillment process, handling everything from initial entry to final delivery. This includes :

• Order Management : Accurately enter and process customer orders in our ERP system and ensure all information is correct. You'll also monitor customer payment statuses and hold orders for accounts with overdue payments, unless an authorized approval is received.
• Customer & Team Coordination : Work closely with our operations team to manage special customer requests, such as urgent or special-delivery orders, and ensure they are fulfilled according to agreed-upon arrangements. You'll also support the sales team by helping with customer-related issues as needed.
• Shipment & Documentation : Generate shipments based on customer schedules and prepare all necessary documents, including invoices and AWB. You will also place shipment bookings with the correct forwarding agent and ensure all orders are delivered with the proper paperwork. After delivery, you'll acknowledge the customer by email and attach any required documents.
• Administrative Tasks : Maintain customer databases with specific requirements, such as inspection reports and labeling formats. You'll also handle sales returns, credit notes, and debit notes, and maintain a solid understanding of our products and their functions.

What we're looking for

To be successful in this role, you should have :

About HPMT Industries

HPMT Industries is the leading and largest metal cutting tool manufacturer in Southeast Asia. We are dedicated to excellence, innovation, and customer satisfaction, and our team of professionals works tirelessly to deliver exceptional products and services.

What we offer

We are committed to providing a rewarding work environment for our employees. When you join our dynamic and innovative team, you can expect :

Join us and contribute to the success of our growing company Ready to apply?