Customer Service Executive

Responsibles :

• Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
• Monitor shipments for timely delivery.
• Communicate with internal and external parties about customer deliveries.
• Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
• Contribute to enhancing overall customer experience.
• Collect customer feedback for product and service improvement.
• Ensure smooth communication with customers by working with different teams.
• Guide new customers through product and service training.
• Stay connected with customers to understand their evolving needs and challenges.
• Manage customer accounts by promptly addressing issues and staying updated on service updates.
• Retain customers and explore upsell opportunities through alternative business solutions.

Requirements :

Job Type : Full-time

Pay : RM2, RM4,000.00 per month

Language :

Work Location : On the road