Online Sales cum Customer Service Rep

Responsibilities

• Handle & respond to customer enquiries through multiple platforms (FB business, Whatapp etc)
• Ensure all customers inquiries / issues / complaints are resolved according to the company's processes & procedures.
• Accountable for meeting individual sales (KPIs) and team sales target as set
• Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Time limit to respond to customers enquiries within 30 minutes.
• Requires a daily response rate of at least 90% or above.
• Prepare daily incoming volume report or any other relevant documentation when required

(Apply now at #J-18808-Ljbffr