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customer service executive
BEACON MART SDN. BHD.Petaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanHigh school diploma or equivalent; additional education or certification in customer service is a plus. Proven experience in a customer service role, preferably in a food & beverage industry Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and work in a fast-paced environment. Positive attitude and a strong commitment to customer satisfaction.
Job Scope
- Chat Support : Provide timely responses to customer inquiries via chat, ensuring a positive customer experience.
- Order Assistance : Help customers with placing orders, tracking shipments, and providing updates as needed.
- Returns and Refunds : Manage the entire returns and refunds process, including issuing return instructions, processing refunds, and ensuring customer satisfaction.
- Complaint Management : Address and resolve customer complaints via chat, email and phone call.
- Update Inventory : Regularly update inventory levels in the system to reflect current stock availability and ensure accurate stock counts.
- Monitor Stock Levels : Continuously monitor stock levels to ensure optimal inventory levels are maintained and prevent stockouts or overstock situations.
Qualifications :
Buat amaran kerja untuk carian ini
Customer Service Executive • Petaling Jaya, Selangor, Malaysia
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