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Customer Service Executive
CWS HR CommunityBukit Jalil, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanCandidate must possess at least a SPM / STPM / Certificate or Diploma in Logistic / Supplier Chain or any related field. Min 2 year of working experience in the same field (Logistics / Supply Chain / Transportation / Customer Service / Customer Success / Sales / tele-sales) is an added advantage. Good at reading and writing in Mandarin and English are mandatory. Good interpersonal skills and able to interact with people at all level. Strong data analytical skills and ability to show effective leadership to solve problems and set priorities. Able to work independently with minimum supervision .Computer literate and proficient in MS Office tools / Google Sheets / applications. Mandarin (Preferred)
Responsibles :
- Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat).
- Monitor shipments for timely delivery.
- Communicate with internal and external parties about customer deliveries.
- Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty.
- Contribute to enhancing overall customer experience.
- Collect customer feedback for product and service improvement.
- Ensure smooth communication with customers by working with different teams.
- Guide new customers through product and service training.
- Stay connected with customers to understand their evolving needs and challenges.
- Manage customer accounts by promptly addressing issues and staying updated on service updates.
- Retain customers and explore upsell opportunities through alternative business solutions.
Requirements :
Job Type : Full-time
Pay : RM2, RM4,000.00 per month
Language :
Work Location : On the road
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