Sales Advisor

Minimum SPM / Diploma in Marketing, Business, or related field

Strong written communication skills (Bahasa Malaysia & English)

Fresh graduate are welcome to apply

Experience in e-commerce, customer service, or live chat handling is a plus

Customer-oriented with persuasive selling abilities

Familiar with e-commerce platforms (e.g. Shopee, Lazada, WooCommerce, TikTok Shop)

Basic digital / tech literacy

Able to work shifts, weekends, and public holidays (if required)

Fast learner, adaptable to online tools and trends

Reliable, responsive, and capable of multitasking in a fast-paced digital environment

Responsibility

Respond to customer inquiries via chat, email, social media, or messaging platforms (e.g. WhatsApp, Shopee Chat)

Provide detailed product information, recommend items, and guide customers through the purchase process

Convert leads into successful online sales

Monitor and manage incoming online orders across platforms (e.g. website, Shopee, Lazada, TikTok)

Coordinate with warehouse or fulfilment team to ensure timely packing and delivery

Follow up on pending payments, failed deliveries, or customer complaints

Monitor live campaigns, promotions, and vouchers

Provide feedback on product trends or customer preferences

Handle product return / exchange requests professionally

Maintain customer satisfaction through consistent follow-ups and problem-solving

Gather reviews and feedback for service improvement

Assist in tracking daily / weekly sales performance

Highlight frequently asked questions, customer concerns, or issues to improve user experience

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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