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Customer Service Executive
Manpower MalaysiaShah Alam, Selangor, Malaysia23 jam yang lalu
Penerangan pekerjaanManage appointment bookings efficiently and accurately. Confirm appointments and send reminders to clients. Optimize appointment scheduling to maximize efficiency and minimize wait times. Handle appointment changes and cancellations with flexibility and understanding. Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate channels as needed. Troubleshoot problems and provide solutions or workarounds, guiding customers through the necessary steps. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Promote and recommend beauty services and products to clients. Up-sell and cross-sell services to enhance client experience and maximize revenue. Provide accurate information about services, packages, and promotions. Process transactions and handle payments. Maintain accurate client records and update client information in the system. Follow up with clients after appointments to ensure satisfaction and gather feedback. Build and maintain positive relationships with clients to encourage repeat business. Handle client feedback and complaints with professionalism and empathy. Support the team with other tasks as needed. Greet and assist customers in a friendly and professional manner. Answer customer inquiries about products, services, and promotions. Resolve customer complaints and issues promptly and effectively. Build and maintain positive customer relationships. Process sales transactions accurately and efficiently using the system. Handle cash, credit card, and other payment methods. Promote and up-sell products and services to customers. Provide accurate information about pricing and discounts. Tally daily cash sales and reconcile them with system reports. Verify and balance credit card transactions. Prepare and submit daily sales reports to the designated personnel. Ensure all sales transactions are accurately recorded. Conduct a physical count of designated stock items at the end of the day. Compare physical stock counts with inventory system records. Identify and report any discrepancies or stock shortages. Assist with stock replenishment and organization as needed. Maintain a clean and organized work environment. Adhere to company policies and procedures. Assist with other tasks as assigned by the supervisor. Fresh graduates are welcomed. Possess own transportation / able to manage own transportation. Able to work at any outlet and work on weekends. Seeking for a permanent employment and can work for at least two (2) years. Fluent in English & Bahasa Melayu. Mandarin is advantage. Strong customer service orientation and problem-solving abilities. Proficient in using various online communication platforms Ability to handle multiple conversations simultaneously & fast-paced environment. Typing speed and accuracy. Positive and professional demeanor.
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Recruitment Consultant l @Manpower Group Malaysia l Local Language Team
CLIENT INTERACTION
- Greet clients warmly and professionally, both in person and over the phone.
- Answer client questions about services, pricing, and promotions.
- Address client concerns and complaints with empathy and professionalism.
- Build rapport with clients and foster a positive and welcoming atmosphere.
APPOINTMENT SCHEDULING
RESOLVE ISSUES
SALES AND SERVICE PROMOTION
CLIENT RELATIONSHIP MANAGEMENT
ADMINISTRATIVE SUPPORT
CUSTOMER SERVICE
SALES TRANSACTIONS
SALES RECONCILIATION (DAILY CLOSING)
STOCK TALLY AND INVENTORY MANAGEMENT (DAILY CLOSING)
GENERAL DUTIES
REQUIREMENTS
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Customer Service
Industries
Business Consulting and Services
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