E-Commerce Executive

Role Description

This is a full-time on-site role for an E-Commerce Executive located in TTDI. The E-Commerce Executive will be responsible for managing day-to-day e-commerce operations, overseeing sales strategies, analyzing performance metrics, and managing accounts. Additionally, the role involves team management and ensuring that sales targets are met.

• Account Management

Manage relationships with key marketplace partners (Lazada, Shopee, TikTok, etc.) to drive sustainable growth.

Own and deliver fundamental e-commerce KPIs : NMV, Orders, Traffic, Conversion Rate, AOV, Units Sold, Seller Rating, etc.

Conduct category analysis, pricing reviews, and assortment strategies to ensure competitiveness and assortment health.

Collaborate with marketplace category teams on Joint Business Planning (JBP), monthly business reviews, and campaign calendar alignment.

Coordinate and execute Mega Campaigns, Brand Days, A+ activations, barter programs, and other promotional initiatives.

Create and maintain website content and ensure all pages, product details, and pricing across marketplaces and brand website are accurate, updated, and aligned with business objectives.

Conduct campaign post-mortems and provide learnings to optimize future activities.

Monitor daily business performance, sales, and store metrics, ensuring timely reporting and issue resolution.

Work closely with warehouse teams to ensure smooth order processing, accurate fulfillment, and timely shipments.

Manage inventory health and close monitoring to optimize stock levels and sales.

Collaborate with customer service teams to address feedback, resolve operational issues, and improve customer experience.

Continuously identify and implement improvements to enhance site usability, operational efficiency, and overall shopping experience.

Assist in planning, proposing, and executing online campaigns to drive customer acquisition, engagement, and revenue.

Plan and submit promotions, deals, and pricing strategies on all online platforms.

Liaise with internal teams (marketing, merchandising, operations) and external stakeholders to ensure effective execution of campaigns.

Support digital marketing initiatives across performance channels (onsite ads, social, etc.) to maximize traffic and conversion.

Plan and manage affiliate strategy, including partner recruitment, commission structures, campaign integration, and performance tracking to drive incremental sales and traffic.

Extract and analyze data from Magento, NAV, Google Analytics, and other platforms to generate insights, track KPIs, and provide performance reviews (weekly, monthly, quarterly).

Maintain Naelofar's online business channels across website and marketplaces.

Support ad-hoc projects and assignments as required to meet evolving business needs.

Qualifications & Skill Requirement :