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Telemarketing Executive
SKYROCKET SYNERGYKuala Lumpur, Kuala Lumpur, Malaysia18 jam yang lalu
Penerangan pekerjaan
Job Scope Telemarketing
- Membuat panggilan keluar (outbound calls)
- Menghubungi prospek / pelanggan yang berpotensi untuk mempromosikan produk atau perkhidmatan.
- Menyusun temujanji untuk sales team (jika perlu).
- Menerima panggilan masuk (inbound calls)
- Memberi maklumat berkaitan produk / servis.
- Menjawab pertanyaan pelanggan dan bantu selesaikan masalah asas.
- Mempromosikan produk / servis
- Menyampaikan skrip jualan yang telah ditetapkan.
- Meyakinkan pelanggan tentang kelebihan produk / servis.
- Mencapai target jualan (sales target)
- Bekerja mengikut KPI (contoh : bilangan panggilan, jumlah jualan, jumlah appointment).
- Menguruskan database pelanggan
- Mengemas kini maklumat pelanggan selepas setiap panggilan.
- Merekod hasil perbualan dalam sistem CRM.
- Membina hubungan dengan pelanggan
- Menjaga imej syarikat semasa berinteraksi.
- Memberikan layanan mesra untuk meningkatkan kepercayaan pelanggan.
- Follow-up pelanggan
- Menghubungi semula pelanggan yang berminat.
- Membuat susulan untuk memastikan pelanggan berpuas hati selepas pembelian.
- Memberi laporan harian / mingguan
- Menyediakan laporan aktiviti panggilan, jualan, dan perkembangan prospek.
Job Types : Full-time, Contract
Contract length : 12 months
Pay : RM1, RM5,187.68 per month
Work Location : In person
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