Customer support(Japanese speaking)

🌟 We're Hiring : Customer Support (Japanese Speaking)! 🌟

We are seeking a dedicated and bilingual Customer Support Representative to provide exceptional service to our Japanese-speaking customers. The ideal candidate will have strong communication skills in both Japanese and English, with experience in resolving customer inquiries and maintaining high satisfaction levels.

Position : Executive - Customer support (Japanese Monolingual or Japanese / English bilingual) Job scope : Take care of inquiries from customers who are using our clients' services in Japan via phone callls and chat. Working hour : 2 days off, 24h rotational shift Work location : Ara Damansara office (onsite only)

What You'll Do :

🎯 Handle customer inquiries via phone, email, and chat in Japanese

🔧 Resolve technical issues and product-related questions

📊 Document customer interactions and maintain accurate records

🤝 Collaborate with internal teams to escalate complex issues

💡 Provide product information and guidance to customers

What We're Looking For :

✅ Native or fluent Japanese language skills (written and spoken)

✅ Minimum 2 years of customer support experience

✅ Strong English communication abilities

✅ Problem-solving mindset and patience

✅ Experience with CRM systems and support tools

✅ Cultural understanding of Japanese business practices

Ready to make an impact? 🚀 Apply now and let's grow together!