Customer Care Support Office Representative (Japanese Speaker)

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Givaudan is the global leader in the creation of flavours and fragrances. In close collaboration with food, beverage, consumer product and fragrance partners, Givaudan develops tastes and scents that delight consumers the world over. With a passion to understand consumers’ preferences and a relentless drive to innovate, Givaudan is at the forefront of creating flavours and fragrances that ‘engage your senses’. The Company achieved sales of CHF5.1billion in 2017. Headquartered in Switzerland with local presence in over100 locations, the company has more than 11,100 employees worldwide. Givaudan invites you to discover more at

Customer Care Support Office Representative (Japanese Speaker)

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Support Office Representative (Japanese Speaker- 1 year contract)– Your future position?

You will be responsible for ensuring the timely and accurate processing of all customer Purchase Orders (POs) for assigned country(ies), in alignment with the performance and quality standards outlined in relevant service level agreements. This role serves as the primary point of contact for customer care support office processes and activities for the designated country(ies). You will report to the Customer Care Support Office Team Lead.

In this exciting role, you will :

• Customer Care Support : Receive and enter customer orders into SAP and Natbase, adhering to established order entry procedures and prioritizing requests as necessary.
• Encourage and Liaise : Ensure careful execution of customer requests by paying close attention to the crucial data such as shipping dates, labels, packaging, ordering quantity, ordering material, etc according to customer requirements. Enhance all related processes, work instructions, and procedures to promote ongoing standardization and simplification.
• Continuous Improvement Mindset : Drive continuous improvement initiatives for all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Billing Process Monitoring : Monitor the billing process and collaborate with stakeholders to ensure invoices are generated in a timely manner.
• Effective Communication : Communicate effectively with internal stakeholders via phone, email and system communication tools to address inquiries and provide updates.
• Adherence to Service Levels : Maintain adherence to established service levels to ensure customer satisfaction.
• Policy and Procedure Compliance : Follow all relevant policies and procedures to ensure compliance and operational excellence.

Your professional profile includes :

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.

Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

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