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Customer Service

Customer Service

Thunder Match TechnologyCheras, Selangor, Malaysia
18 jam yang lalu
Penerangan pekerjaan

Job Descriptions

  • Responsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat.
  • Ability to speak and write in English and Bahasa Malaysia.
  • Poses strong communication skill and go extra mile to engage customers
  • Meeting ecommerce marketplace KPI on chat response to ensure efficiency and increase conversion rate.
  • Handle complaints, provide appropriate solutions.
  • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction

Requirements

  • Candidate must possess at least SPM
  • Required language(s) : English, Bahasa Malaysia and Mandarin is an advantage.
  • Fresh graduate or 1 year experience in retail field especially selling in IT products (mobile, gadget and networking)
  • Minimum age 18 years old from complete month
  • Own transport
  • Basic knowledge in Microsoft (Word, Excel, Power Point and Outlook)
  • Location : Connaught Avenue, Cheras 56000 KL.

    Job Type : Full-time

    Pay : RM2, RM2,500.00 per month

    Benefits :

  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Experience :

  • Customer service : 1 year (Required)
  • E-commerce : 1 year (Preferred)
  • Work Location : In person

    Expected Start Date : 10 / 01 / 2025

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