Customer Engagement Manager

About Our Client

Our client is a global consumer goods company with a strong footprint in Malaysia, operating across multiple product categories. The business is committed to enhancing customer satisfaction through supply chain excellence, digital transformation, and collaborative planning with key distributors and retail partners.

Job Description

• Drive strategic customer collaboration across supply chain and planning
• Influence commercial decisions through data-driven insights.
• Lead customer engagement initiatives focused on order-to-invoice efficiency, inventory management, and service KPIs.
• Coordinate with the commercial team and distributors to ensure alignment on planning, replenishment, and shipment execution.
• Extract and analyze data from internal systems to identify gaps and propose commercial actions (e.g., SKU rationalization, volume adjustments).
• Monitor shipment vs. planned volumes and recommend corrective actions.
• Collaborate with internal teams to ensure timely delivery and issue resolution.
• Manage customer expectations and lead monthly engagement meetings to align on joint initiatives.
• Support improvement projects including automation and process simplification.
• Act as a strategic liaison between internal teams and customers, ensuring proactive communication and alignment.
• Handle escalations related to product shortages, delivery issues, and East Malaysia shipments.

The Successful Applicant

A successful Customer Engagement Manager should have :

What’s on Offer

If you are passionate about customer engagement and are ready to take on this exciting role, we encourage you to apply today!

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