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Customer Service Representative
Teleperformance Malaysia Sdn BhdPetaling Jaya, Selangor, Malaysia1 hari lalu
Penerangan pekerjaanBachelor's degree or Diploma in any discipline Requires proficiency in reading, writing, and speaking Mandarin At least 1 years of working experiences in customer service or BPO Willing to work at Petaling Jaya.
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
You will play an important role, such as :
- Answer customer inquiries over the phone, chat, and / or email.
- Log customer interactions in our system for proper documentation.
- Follow-up with customers as appropriate
- Participate in team meetings and strategize on team performance improvement.
- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement.
To succeed in this role, we will need you to have :
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