Collections Business Analyst, Malaysia

Lyte Ventures provides financing solutions to freelancers and SMEs around the world. Driven by the desire to empower individuals and businesses alike, Lyte Ventures is committed to creating opportunities for everyone through our digital platforms.

We hold fast to our core values of Integrity , Empathy , and being Future-Proof in our strategy, design, and innovation.

Our Team

We believe in empowering a diverse range of individuals working as a cohesive team to build great products; Building amazing teams takes time, effort, and your deep commitment to the team.

As part of our team, we will expect you to ruthlessly examine work processes, challenge assumptions, and incrementally run experiments to figure out how to improve performance.

We expect you to make mistakes, and we will always try to catch you when you fall. We also expect you to never stop trying to improve your team, and yourself. And yes, we have fun too!

Scope of Work of Role

Together, the Business Operations Team is responsible for the commission advance payments aspects of Lyte Ventures’ operations across all the countries where Lyte Ventures has a local presence.

The main scope of work for this role is Collections. Your responsibilities will include :

• Contacting assigned users through phone calls, emails, letters, and other communication channels to negotiate payment arrangements and collect overdue payments;
• Understanding our product well to able to identify reasons and gaps for overpayment based on user repayment history and other possible sources of information;
• Analyse user feedback and interactions to understand reasons for non-payment or delayed payments;
• Maintaining detailed records of all collection activities, including notes on conversations, payment arrangements, instalment payment plans and any disputes or queries raised by customers;
• Listening to users’ concerns and addressing their questions or objections in a professional and empathetic manner and attempting to resolve any disputes or misunderstandings amicably to maintain positive relationships with users;
• Utilising persuasive and tactful communication skills to negotiate deadline and payment plans and to encourage customers to fulfil their financial obligations;
• Create and maintain reports and dashboards that track collection performance, identify issues, and provide insights for decision-making;
• Reconcile repayments with our accounts receivable records on a daily / weekly basis, highlighting any shortfall or discrepancies and ensuring that all repayment transactions are documented and updated in the system;
• Assess the efficiency of current collection processes and identify areas for improvement;
• Share analytical findings and recommendations with stakeholders to inform decision-making and strategy development; and
• Work with agencies, legal teams and other stakeholders to align on collection strategies and resolve complex repayment issues.

In addition, you will also be required to assist with responding to customer inquiries and concerns via email, WhatsApp, and phone calls in a timely manner, ensuring high levels of customer satisfaction.

This role will report to the VP, BD and Partnerships (based in Singapore).

Requirements

You should have met the following criteria : –

Ideally, you would possess the following traits : –

Job Highlights

Working with us provides you the opportunity to : –

We offer : –

Start Date

Contact Us

If you are passionate about the future of work and committed to giving solopreneurs the best solutions to do their best work and run successful businesses, make an application to Lyte Ventures today.

Drop us your resume and cover letter by clicking the button below.

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