Senior Executive, Non Motor Claims

This role is responsible for handling Personal Accident and Foreign Worker claims, ensuring fair and timely settlements in line with company policies and regulatory standards. You will play a key part in delivering excellent service, maintaining compliance, and upholding the Company's reputation for quality and customer satisfaction.

Key Responsibilities

• Investigate, assess, negotiate, and settle Personal Accident and Foreign Worker claims within your authority limit, in line with Company policies and regulatory guidelines.
• Deliver high-quality claims service that emphasizes speed, fairness, and customer satisfaction.
• Monitor and review outstanding claims regularly to ensure reserves are adequate, updates are accurate, and pending claims are promptly resolved.
• Provide timely updates to seniors or supervisors on policy coverage issues and adverse claims trends, enabling corrective actions where necessary.
• Support workflow organization and case allocation to ensure efficient claims handling, data accuracy, and compliance with service standards.
• Register new claims via online platforms, attend to walk-in customers, and provide frontline support when required.
• Perform other duties or special projects assigned from time to time.

What We're Looking For