Customer Service

Key Responsibilities :

• Provide outstanding customer service across all communication channels (phone, email, WhatsApp, chat, walk-in).
• Handle daily sales inquiries, prepare quotations / proposals, and manage bookings through system or manual process.
• Promote and sell products / services using effective sales techniques, ensuring customer needs are met through cost-benefit analysis.
• Assist customers with issues or emergencies related to rental vehicles, including breakdowns and accidents.
• Verify bookings, customer records, and payment details, including background checks where required.
• Support tender preparation and ensure timely submission.
• Compile and review monthly sales reports with management.
• Demonstrate expert knowledge of MKAZ's fleet, protection items, and extras.
• Handle complaints and disputes professionally with integrity and confidence.

Job Types : Full-time, Permanent

Pay : RM2, RM3,300.00 per month

Benefits :

Ability to commute / relocate :

Education :

Experience :

Language :

Work Location : In person

Application Deadline : 08 / 30 / 2025

Expected Start Date : 09 / 14 / 2025