Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesPenangMalaysia, Penang, Malaysia5 hari lalu
Penerangan pekerjaanMinimum qualification : SPM or equivalent and above Languages : Fluent in Mandarin and English (spoken & written) Strong communication and problem-solving skills Able to work on a 24 / 7 rotational shift, including weekends and public holidays At least 6 months of customer service experience is preferred but not mandatory Fresh graduates are encouraged to apply (especially those with degrees in Mass Communication, English, or related fields) EPF & SOCSO contributions Medical and / or personal accident insurance Maternity leave in accordance with statutory requirements Full training provided with continuous development support Language allowance for Mandarin speakers Career growth opportunities within a global company Supportive, multicultural team environment
Overview
We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.
In this role, you will support customers via inbound calls and emails, ensuring a smooth online shopping experience. You will be part of a high-performing, multicultural support team that represents the client’s values of professionalism, quality, and customer-first service.
Responsibilities
- Provide excellent support to customers via phone and email
- Assist with online orders, inquiries, and issue resolution
- Handle payments and sensitive data securely
- Maintain a professional and empathetic attitude at all times
- Escalate complex issues to the appropriate teams
- Collaborate with team members to enhance customer experience
- Stay updated on products and meet performance KPIs
Qualifications
Benefits
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