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Customer Service Japanese Speaker

Customer Service Japanese Speaker

DevloITKuala Lumpur, Kuala Lumpur, Malaysia
21 jam yang lalu
Penerangan pekerjaan

Overview

Customer Service Japanese Speaker at DevloIT, Kuala Lumpur, Malaysia

Responsibilities

  • Handles and responds to customer inquiries and complaints online chat and / or e-mails
  • Ensures all customer inquiries / issues / complaints are resolved according to the company's processes and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customer
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfil booking changes

Qualifications

  • Language : Japanese, N1 / N2
  • Working hours : Fixed working hours
  • Employment details

  • Seniority level : Associate
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : Business Consulting and Services
  • Note : The original listing contained multiple job postings and unrelated content. Only the first, relevant Customer Service role is retained here with clear responsibilities and qualifications.

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