Customer Success Specialist - Gujarati- Penang
TeleperformanceBayan Lepas, Penang, Malaysia30+ hari lalu
Penerangan pekerjaanBachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Customer Service orientation. Customer Results / Solutions focused. Customer Expectations Management. Active Listening Skills. Ability to handle queries and objections in a professional manner. Passionate about communication and interacting with people is key to success in this role. Able to receive continuous feedback and work in a fast-paced working environment. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. Emotional intelligence and ability to stay calm when customers are stressed or annoyed. Good reasoning and analytical skills. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are :
- Responsibility : The CSS represents the client and is the face of the brand to the outside world.
- Quality and a Passion for Excellence : We always want to shoot for the best possible result.
The CSS is expected to project a professional company image through various communication channels.
Qualifications
Education background :
Work experience :
Required Interpersonal Skills :
Technical Skills :
Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document)
Overview of CSS Role :
Responsibilities and Accountabilities :
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Specialist • Bayan Lepas, Penang, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Customer Success Specialist (Mandarin Speaking)
TPPenangMalaysia, Penang, Malaysia Be among the first 25 applicants.Handle customer inquiries via phone and email.Provide accurate information, resolve issues, and ensure excellent customer satisfaction.
Represent the client’s brand ...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist
Rapsodo Inc.Batu Kawan, Penang, Malaysia Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance.
Our proprietary technology applications range from helping PGA ...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist (English)
YPOBayan Lepas, Penang, Malaysia YPO is a member organization for over 38,000 CEOs and leaders worldwide.Our purpose is to create a better world by developing better leaders.
YPO offers platforms, programs and opportunities for lif...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Success Advocate
CienaGeorge Town, Penang, Malaysia As the global leader in high-speed connectivity, Ciena is committed to a people-first approach.Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual...Tunjukkan lagiKemas kini terakhir: 27 hari yang lalu
- Dinaikkan pangkat
Enterprise Customer Success Manager
CanonicalSungai Petani, Kedah, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Enterprise Customer Success Manager.
Canonical Kuala Lumpur, Federal Territory of Kuala Lump...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Graduate Customer Success Manager
CanonicalSungai Petani, Kedah, Malaysia Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Graduate Customer Success Manager.
Canonical Kuala Lumpur, Federal Territory of Kuala Lumpur...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - English
TPBayan Lepas, Penang, Malaysia Customer Success Specialist – English.Join TP Malaysia as an English-speaking Customer Support Specialist – we’ve got your move covered! Live and work in sunny Penang.
Support customers with orders ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin Speaker - Penang
Arvion ServicesGeorge Town, Penang, Malaysia Customer Success Specialist - Mandarin Speaker - Penang.We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, ...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Cantonese
Agensi Pekerjaan JobScoper Sdn. Bhd.George Town, Penang, Malaysia Customer Success Specialist - English (Local Malaysians).Provide technical and non-technical support to customers via calls, emails, or live chat.
Communicate fluently in Cantonese (both spoken and ...Tunjukkan lagiKemas kini terakhir: 10 hari yang lalu
- Dinaikkan pangkat
Sales & Customer Success Manager
PartsBase Inc.Bayan Lepas, Penang, Malaysia Senior Talent Acquisition Business Partner.Aviation Marketplace and Community.Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories....Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
- Dinaikkan pangkat
Customer Success Technical Engineer - APAC
Ververica | Original creators of Apache Flink®Sungai Petani, Kedah, Malaysia Customer Success Technical Engineer - APAC : You will ensure our clients get maximum value from Ververica's Unified Streaming Data Platform (powered by the VERA engine).
You will be the primary techn...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Operations Specialist
OakyCentral George Town, Penang, Malaysia Process excellence and scale — Map, document, and improve core CS and GTM processes.Remove waste before you automate.Own SOPs, QA checks, and run monthly audits to remove wasteful processes.Publish...Tunjukkan lagiKemas kini terakhir: 26 hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Mandarin - Penang
TPPenangMalaysia, Penang, Malaysia Love helping people? Join us as the.Be part of a team that values protecting personal data and delivering top-notch service in a friendly, growth-focused environment.
Diploma / Degree (any field) - Mi...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Manager
SEEKBayan Lepas, Penang, Malaysia Connecting your potential with possibility at SEEK.Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed.
We make a positive impact on a trul...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - English (Local Malaysians)
TPPenangMalaysia, Penang, Malaysia The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information.
Communicate with customers via phone, email and chat.CSS represe...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Manager Batu Kawan, Pulau Pinang (Penang), Malaysia
Micron Memory Malaysia Sdn BhdBatu Kawan, Penang, Malaysia Customer Success ManagerBatu Kawan, Pulau Pinang (Penang), MalaysiaAs a • •Customer Success Operations Manager • • at Micron Technology, Inc.
You will drive the performance and development of your team...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Marathi- Penang
TPPenangMalaysia, Penang, Malaysia Customer Success Specialist - Marathi- Penang.Customer Success Specialist - Marathi- Penang.Customer Success Specialist - Marathi- Penang.
Be among the first 25 applicants.Customer Success Specialis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Associate - APAC
The Adaptavist GroupSeberang Perai, Penang, Malaysia ScriptRunner, part of The Adaptavist Group, is the market leader in automation and customisation for Atlassian tools like Jira, Confluence, and beyond.
We push the boundaries of what's possible—help...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Renewals Specialist
Exabytes Capital GroupPenangMalaysia, Penang, Malaysia We’re a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams.We are constantly on the lookout for exceptionally talented and passionate individ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Success Specialist - Gujarati- Penang
TPPenangMalaysia, Penang, Malaysia Customer Success Specialist - Gujarati- Penang.Be among the first 25 applicants.Customer Success Specialist - Gujarati- Penang.
Join our team in Penang and build a career in customer service with a ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu