Key Responsibilities & Job Tasks
1. Sales Coordination
- Assist sales team with order processing, quotations, and follow-ups.
- Prepare sales orders, proforma invoices, delivery orders, and commercial invoices.
- Track and update customer orders and delivery status in the system.
- Coordinate with warehouse / logistics team for timely delivery of goods.
2. Customer Service & Communication
Attend to customer inquiries through phone, email, or WhatsApp.Follow up with customers on outstanding payments and order confirmations.Maintain a strong customer relationship database (CRM).3. Documentation & Filing
Maintain proper records of sales documents (POs, DOs, Invoices, Credit Notes, etc.).Assist in the preparation of documents for export / import (e.g., Packing Lists, BL, COO, etc.).Ensure accuracy and completeness of documents for customs declaration.4. Sales & Inventory Support
Monitor stock levels and coordinate with procurement / logistics on restocking.Assist in generating monthly sales reports and stock movement analysis.Support stock take and inventory count when required.5. Administrative Support
Handle filing, scanning, and general admin tasks for the sales department.Assist with internal coordination between sales, accounts, and logistics.Support ad-hoc assignments or reporting requested by Sales Manager or Directors.6. System & Data Entry
Update and maintain customer database, item code master list, and pricing records.Input and verify sales data in accounting / inventory software (e.g., SQL, Autocount, etc.).