Service Support Engineer

We are seeking a motivated Level 1 Support Engineer to join our Managed Services Team. This is a role ideal for someone who has a passion for IT support and a desire to grow their technical skills in a fast-paced Managed Services environment. Your primary objective will be to ensure our customers' cloud environments are always available, performant, and secure.

Responsibilities :

• Provide Level 1 technical support to customers via ticket, email or phone call.
• Log and track incidents and service requests in the ticketing system based on the SLA requirements.
• Monitor and maintain the health and performance of cloud infrastructure and resolve performance bottlenecks or availability issues.
• Troubleshooting issues related to cloud infrastructure, network and security services, and applications (AWS, Azure, Cloudflare, Akamai, etc).
• Collaborate with engineering and development teams to conduct root cause analysis and implement long-term solutions and prevent recurrence of issues.
• Conduct on-site support services as required.
• On-call support and response to critical incidents are required outside regular working hours.

Requirements :

What we offer

At Master Concept Group, we are dedicated to creating an environment where our employees can thrive. We offer competitive salaries, comprehensive benefits, and opportunities for career advancement. Our commitment to work-life balance includes flexible working arrangements and a range of wellness initiatives to support your overall well-being.

Join Our Team at Master Concept

Imagine a place where your professional growth is as important as our clients' success. That's Master Concept. We're a leading technology advisor and Managed Service Provider with presence in Singapore, Malaysia, Australia, the UK, the US, Hong Kong, Taiwan and China. But more than that, we're a team of innovators dedicated to helping businesses transform through cutting-edge cloud solutions.

At Master Concept, you won't just have a job—you'll have a career path. We believe in nurturing our talent through a hands-on mentorship approach, guiding you as you develop critical thinking, creativity, and communication skills. Our dynamic environment is designed to empower you, giving you the chance to collaborate with some of the brightest minds in the industry.

We're not just building solutions; we're building careers. If you're ready to be part of a company that truly values your personal and professional development while delivering exceptional results for our clients, then Master Concept is the place for you. Come grow with us.

Our Attractive Benefits

Discretionary Bonus

Referral Bonus

5-day work

12 days annual leave on first year of service

Birthday Leave

Medical Benefits

On the job training

If you are interested in this exciting opportunity, please apply now.