Support Analyst

Responsibilities :

• To support and maintain the company's mission critical business applications. To provide 1st line support
• Take ownership of incidents and progress through to closure Investigate and resolve incidents quickly and efficiently
• Documenting troubleshooting and problem resolution steps, testing & results Creates and amends programs in accordance to design by senior
• Provide assistance and advice to customers in the effective use of systems and applications
• Must be able to clearly communicate to customers, teammates and management Ensure that any assigned project work is completed on time and meets the required scope
• Ability to work in a team
• Provide out of hours on call support

Requirements :

Job Type : Full-time

Pay : Up to RM6,000.00 per month

Benefits :

Work Location : In person