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Senior Associate, Risk Operations (Fraud Risk, Mandarin & English Support)

Senior Associate, Risk Operations (Fraud Risk, Mandarin & English Support)

OKXKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Senior Associate, Risk Operations (Fraud Risk, Mandarin & English Support)

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Senior Associate, Risk Operations (Fraud Risk, Mandarin & English Support) role at OKX Kuala Lumpur, Malaysia.

What You'll Be Doing

  • Review thawing or unbinding requests : Strictly review thawing or unbinding requests from various business lines to ensure that each request is compliant and reasonable.
  • Centralize operational authority : Ensure that all thawing operations are conducted through a unified permission management system to prevent unauthorized operations.
  • Ensure correctness of restriction removal : When removing account restrictions, it is necessary to ensure the accuracy of the operation to avoid risks caused by incorrect thawing.
  • Reduce the risk of operational errors : Reduce account security issues caused by operational mistakes by implementing strict operational procedures.
  • Cross-departmental collaboration : Work closely with departments such as risk control and customer service to jointly address account security issues.

What We Look For In You

  • Relevant professional knowledge is required, such as education or experience in fields like network security and risk management.
  • Possess strong logical thinking and risk assessment abilities to make accurate judgments on complex security issues.
  • Strong communication and coordination skills are required to facilitate effective information exchange and cooperation among multiple departments.
  • Have a deep understanding of operational processes and strictly adhere to operational norms to ensure compliance.
  • Due to the constantly changing technical and risk environment, the ability to rapidly learn new knowledge and skills is necessary.
  • Possess a strong sense of responsibility and patience when dealing with sensitive and complex account security issues, along with good stress tolerance.
  • Excellent command of spoken and written English and Mandarin as the role requires to deal with China Mandarin speaking counterparts.
  • Willingly to work according to given schedule to support 24x7 operations.
  • Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

    • Benefits & Perks

  • Competitive remuneration package (Basic Salary + Shift Allowance + KPI Allowance + Annual Increment).
  • Meal allowance up to RM 500 / month
  • Unlimited transport allowance (T&C apply)
  • Monthly team building
  • RM 3,500 training & wellness benefits per annum
  • Yearly bonus
  • Convenient workplace (5 minutes walk from MRT TRX)
  • Insurance coverage for employees & dependants
  • Excellent prospects for growth and promotion : We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
  • Employee engagement, recognition and appreciation program
  • Multinational working environment : Advance your career by interacting with individuals from various backgrounds, cultures, and nations

    • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Management and Manufacturing

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

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