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Customer Support Executive - Airlines Industry

Customer Support Executive - Airlines Industry

Two95 International Inc.Shah Alam, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

End to end airline operation - Work Environment - 24

Must have Fluency in spoken MANDARIN & ENGLISH.

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24 / 7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
  • To be able to deal with customers and meet customer requirements

    • Personal style enablers

  • Should have a good standard of both Spoken and written English.
  • Needs to be a team player with a positive attitude.
  • Should be adaptable to change.
  • Needs to display confidence and the ability to sell a given product.
  • Extrovert with a customer service mind set

    • Benefits :

  • KPI Incentive (monthly)
  • Transport Allowance is provided
  • 18 days of Annual Leave
  • Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
  • Dental Coverage @ RM500 per year
  • Rewards & Recognition (Awards & Gifts)

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Support Executive • Shah Alam, Selangor, Malaysia

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