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Securities Services - Client Service Manager - Associate / Vice President
JP Morgan Chase & CoKuala Lumpur, Kuala Lumpur, Malaysia2 hari lalu
Penerangan pekerjaan10 years in Financial Services, particularly in the Securities Servicing Industry. Proven experience in a senior role related to Client Service, Implementation, Project Management, Product Development, or Operations. Familiarity with products such as Custody, Fund Accounting, Fund Administration, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, and Trading Services. Excellent leadership, communication, and interpersonal skills. Strong analytical and problem-solving skills. Focus on accountability, action, and outcome to ensure solutions meet client needs while aligning business deliverables with the firm\'s mission and goals. Proven ability to gain access to individuals within a wide range of functions in the organization. Ability to earn a reputation for integrity, intelligence, and problem-solving. Ability to prioritize, handle multiple tasks, and work with minimal supervision. Strong work ethic with a desire to work with teams. Willingness to learn the products and processes offered by Securities Services. Proficiency in Malay language is an advantage
Overview
Securities Services - Client Service Manager - Associate / Vice President, JPMorgan Chase & Co., Kuala Lumpur, Malaysia
Job Description : As a Senior Client Success Manager (CSM) in Securities Services, you will be responsible for managing a portfolio of Securities Services' Custody and Fund Services clients. You will have ownership of your clients' satisfaction with J.P. Morgan's products and services. CSMs foster close client relationships, understand requirements and expectations, and take accountability for issue resolution. They collaborate with Operations and other groups (Product, Sales, and Technology) locally and regionally to ensure effective service delivery, and work with various functional areas to ensure timely and efficient service provision with a high degree of autonomy in daily client deliverables.
Responsibilities
- Understand clients\' business needs and agendas (roadmaps) to cultivate long-term partnerships with key clients.
- Take full responsibility for service delivery across Securities Services, building relationships internally and externally to understand client requirements and expectations.
- Drive the resolution and management of client queries, data and reporting, delivery issues, and track progress, leveraging internal teams as appropriate.
- Provide thought leadership and partner with Product Management and Product Development to deliver effective solutions to clients.
- Maintain client profiles and service level documents for your assigned book of clients.
- Lead in-person meetings with your client base to build relationships, establish an ongoing governance structure, update clients on product and system enhancements, and ensure ongoing client satisfaction with J.P. Morgan.
- Complete periodic relationship reviews for your clients.
- Monitor and manage billing to ensure accuracy on a monthly and annual basis, proactively minimizing aged receivables.
- Coordinate client training for proprietary J.P. Morgan technology.
- Coordinate service delivery across all products and services, including iMOS, Custody, Cash, FX, Liquidity, Fund Services, and Trading Services.
Qualifications
Preferred qualifications
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to corporations, governments, wealthy individuals and institutional investors. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan\'s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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