Head of Fraud Management

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In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams : Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.

We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Head of Fraud Management .

Responsibilities

Develop and execute comprehensive fraud prevention strategy aligned with business objectives and regulatory requirement.

Lead and provide support to the Country teams (i.e. FC, Compliance, Line of Businesses, Functions) with accountabilities on management of fraud management and activities. The role holder will provide oversight of fraud risk within the Country while ensuring alignment with Global Standards; and collaborate closely with regional teams, as necessary.

Lead and manage cross-functional fraud prevention team covering application fraud, transaction monitoring, payment fraud and fraud investigation. Ensure continuous tuning and optimization of fraud detection rules.

Overseeing the activities of control owners and Non-Financial Risk teams who provide direct support of fraud controls and closely support in-country teams with any fraud management-related projects, initiatives and include other fraud monitoring projects as well.

The role holder will lead, represent and support a team that focuses on developing and implementing, working closely with the sub-functions, global and regional governance capabilities to support monitor, control and continually improve the fraud framework across all key pillars of fraud (risk assessments, controls, MI, relevant systems, intelligence, etc.).

The role will support Horizon scanning of emerging and changes to existing regulations and exposure to risks in relation of fraud. There may also be an opportunity for financial crime risk assessments & analysis to be covered.

Leading the change and development in culture, awareness, and ability in respect of fraud risk management in country.

Oversee the design, implementation, and continuous improvement of fraud risk controls across the customer lifecycle, including onboarding, transactions monitoring and account management.

Provide support and guidance to all Lines of Business, reviewing the effectiveness of controls, remedial action, delivery of training and awareness programs.

Assess, challenge and support changes to the scope and content of fraud controls to ensure they are fit for purpose in line with business risk appetite and changes in organizational structures.

Provide subject matter expert support to assist all lines of business in their review of Business’ new products / processes.

Supporting, planning, conducting, and executing fraud risk related reviews across all lines of business

Qualifications

Leadership skills for a constantly changing fraud environment, competing priorities, management of senior stakeholders.

High level of professional competence knowledge and experience in AML and Fraud. Specifically, beneficial if this is in respect of typologies, attacks methodologies and controls to manage key indicators.

Thorough knowledge of products, process, banking systems and controls will be important.

Strategic thinking and problem-solving skill

Strong analytical and data-driven mindset. Knowledge and awareness of current fraud trends, specifically in all areas of first, second- and third-party frauds.

Strong risk management skills and the ability to identify risk.

Articulate in presentation and clear thought leadership to strategize and take forward initiatives.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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