Assistant Manager, Technology and Operations
AIA Digital+Kuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanTrack and manage software licenses to ensure compliance with entitlement and usage policies. Conduct regular audits and cleanup of software installations, focusing on key publishers as defined by the group SAM team. Ensure 100% compliance for new software installations and maintain SAM compliance, including monitoring and remediating EOL / EOS software within the entity. Collaborate with procurement and licensing teams to manage renewals and entitlements. Provide management reporting on asset utilization, renewals and compliance status. Act as Level 2 support for end‑user computing issues across various projects and BAU operations. Provide remote and onsite support for operating systems, standard applications, and hardware drivers. Facilitate application and software releases and drive group initiatives in collaboration with AIA Digital+ Malaysia. Support security remediation activities including patching (via SCCM or manual), vulnerability management, and endpoint protection (e.g., BitLocker, Zscaler, CrowdStrike). Participate in cross‑departmental meetings, training, and security compliance reviews. Monitor alerts and notifications and elevate issues as needed to ensure timely resolution. Proven experience in senior IT system administration roles in complex environments. In‑depth knowledge of server and network infrastructure, and end‑user technologies. Experience with virtualization technologies, e.g., VMware, Hyper‑V. Excellent troubleshooting and problem‑solving skills. Experience in IT infrastructure project coordination. Effective communication and collaboration skills. Ability to lead and coach junior IT staff members. Good understanding and knowledge of End User Technologies (e.g., Microsoft Windows Active Directory, Group Policy Objects, UEM, VDI, MDM, MacOS). Experience with Microsoft Azure cloud platform and services will be a plus. Sound understanding of IT security principles and best practices. Relevant certifications (e.g., Microsoft Azure Fundamentals, Cisco CCNA, ITIL). This role does not require external communications. Clear and proactive communication to ensure smooth IT operations : sharing timely updates with management and stakeholders, collaborating across teams to resolve issues and support projects, acting as an escalation point for complex service issues, gathering and responding to user feedback to improve service quality. Bachelor’s degree in Information Technology, Computer Science, or a related field. 5 – 7 years of hands‑on experience in IT Service Desk or end‑user support, preferably within a mid to large‑sized organization. Solid knowledge of ITIL practices and IT ticketing systems, including SAM and HAM module (e.g., ServiceNow). Strong understanding of asset management principles (hardware / software lifecycle). Good written and verbal communication skills in English and Bahasa Malaysia. Strong attention to detail, including process‑oriented mindset and efficiency in MS Excel. Strong understanding of ServiceNow workflow and asset management module. Familiar with IT procurement processes and vendor coordination. Excellent troubleshooting and problem‑solving skills. Experience with compliance‑driven environments (e.g., BNM‑RMIT, ISO 27001). Working knowledge of software license compliance (e.g., Microsoft, Adobe). Exposure to regulatory audits, IT security remediation, and patch compliance. Familiarity with IT governance practices and internal SOP / policy creation. Strong interpersonal skills with the ability to promote team collaboration. Ability to produce and maintain technical documentation and knowledge base content.
Assistant Manager, Technology and Operations
Direct message the job poster from AIA Digital+
Position Objective
Asset Management & End User Computing (EUC). To lead and optimize IT asset management, procurement processes while ensuring compliance, security, and high‑quality end‑user support. The role also focuses on developing team capabilities and driving continuous service improvement across the organization.
Roles and Responsibilities
Hardware Asset Management (HAM)
- Oversee lifecycle management of IT hardware assets including laptops, desktops, and peripherals.
- Ensure timely onboarding and refresh of hardware assets, avoiding shortages and minimizing warranty expiry gaps.
- Monitor leasing schedules and ensure timely return of leased assets to avoid unnecessary charges.
- Maintain accurate inventory records in SNOW or equivalent asset management systems.
- Coordinate with vendors and internal teams for procurement, delivery, and disposal of hardware assets.
Software Asset Management (SAM)
L2 End User Computing (EUC) Support
Job Requirements
Financial and Non‑Financial Measures
Operational‑level financial oversight, including IT Procurement Management, budgeting coordination, and qualitative performance measures such as ticket resolution time, procurement cycle time, onboarding / offboarding turnaround, SLA compliance, ticket volume, asset volume, incident reduction, and knowledge base updates.
Communication Requirements
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Operation Assistant • Kuala Lumpur, Kuala Lumpur, Malaysia
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