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Key Account Manager
Nityo InfotechPetaling Jaya, Selangor, Malaysia13 jam yang lalu
Penerangan pekerjaanGoverned by authority level set out in the latest version of Malaysia's Delegation of Authority Levels issued by Finance Engagement with customers governed by Group's Travel and Hospitality policy as well as Group's Anti-Bribery and Corruption policy Sales and commercial acumen Advanced negotiation skills Problem solving skills Good interpersonal and team working skills Self-starter with flexible, decisive and quick-thinking approach to work Goal oriented, analytical, self-motivated, confident, proactive Hands-on approach to any challenges The ability to prioritise and progress several projects simultaneously Proficient in MS Office Fluent in English. Ability to converse in Mandarin would be an added advantage Minimum Degree in any field years+ experience in managing key account customers Exposure to Multi-National Culture | Work-environment Planning and developing a Business Plan to grow profitable sales Confident to handle Internal| External Customer Complaints over email / phone / web-interface Lead the interface with customers and ensure all communication is handled in a professional and positive manner.
Key point of contact for assigned accounts (Customers) with the business - Aligning and managing customer's requirements with internal parties and relevant 3
rd
parties, to ensure consistent growth in business volume and profitability.
Key Responsibilities
- Sales Budget : Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.
- Stocks availability and fulfilment – record of CSL measurement
- Presentation : Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.
- Quotations & customer contracts : Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.
- Project Management via Key Data Schedules
- Key holder for all projects.
- Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.
- Ensure that related customer queries are responded in a timely manner.
- Handle customer complaints and follow up with QA team closely to resolve cases.
- Overall portfolio / key account management : including but not limited to regular customer performance review
Authorities
Relevant and Quantifiable Measures :
Relevant facts / figures relating to the job including number of direct reports, budgets)
Behavioural Competencies / Personal Characteristics :
echnical Competencies & Qualifications : (Experience and skills needed to do the job)
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Key Account Manager • Petaling Jaya, Selangor, Malaysia
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