credit recovery officer

Job Title : Credit Recovery Officer

Job Summary :

As a Credit Recovery Officer, you will play a crucial role in the financial health of the organization by managing and recovering outstanding debts from customers. Your primary responsibility will be to work with customers to negotiate payment arrangements, collect overdue payments, and minimize the risk of bad debt. You will utilize your communication skills, negotiation abilities, and knowledge of debt collection practices to achieve recovery targets while maintaining positive customer relationships.

Job Descriptions :

1) Debt Collection : Contacting customers who have overdue payments to negotiate repayment terms and collect outstanding debts.

2) Payment Negotiation : Negotiating payment plans and settlement agreements with customers based on their financial circumstances and the organization's policies.

3) Follow-Up : Following up with customers via phone calls, emails, or letters to remind them of their overdue payments and encourage prompt repayment.

4) Documentation : Maintaining accurate records of all communication with customers, including payment agreements, promises to pay, and any disputes or issues raised during the collection process.

5) Skip Tracing : Utilizing skip tracing techniques to locate customers who have moved or changed contact information to ensure effective debt collection.

6) Compliance : Ensuring compliance with relevant laws and regulations governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA), PDPA etc.

7) Reporting : Providing regular reports on debt collection activities, including the status of outstanding debts, payments collected, and any challenges or trends observed during the collection process.

8) Customer Service : Providing excellent customer service and maintaining professionalism and empathy when interacting with customers, even in challenging situations.

9) Problem Solving : Resolving customer inquiries, disputes, and complaints related to overdue payments in a timely and effective manner.

10) Legal Action : Initiating legal action, such as filing lawsuits or engaging with third-party collection agencies, when necessary to recover outstanding debts.

11) Training and Development : Staying updated on industry best practices and participating in training programs to enhance debt collection skills and knowledge.

12) Targets and Goals : Meeting or exceeding performance targets and goals set by management, such as collection targets or call volume quotas.

Requirements : 1) Malaysian ONLY.

2) Min SPM and above.

3) Can speak and listen well.

4) Experienced or No Experienced (Training will be provide).

5) Proficiency in Bahasa Malaysia is essential for effective communication with customers and stakeholders. Ability to communicate in English is advantageous.

6) Good attitude, disciplined and open mindset to learn.

7) Proficiency in using computer and basic software / apps.

8) Interested in working as a team.

9) Can start working IMMEDIATELY.

Salary Package & Benefits :

1) Basic Salary (Start on RM1,700.00 – RM2,

2) Commission.

3) Various Attractive Incentives (Base Incentive, Big Payment Incentive & Personal Target Incentive).

4) Quarter Bonuses.

5) Annual vacation package.

6) Medical Card.

Location :

Wisma Mutiara, Jalan Sungai Besi, Pudu, Kuala Lumpur.

Interested? Kindly please contact : Mr. Ikhwan)

Job Type : Full-time

Pay : RM1, RM5,000.00 per month

Benefits :

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location : In person