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Recovery Officer

Recovery Officer

Persol APAC Business Support ServicesKuala Lumpur, Kuala Lumpur, Malaysia
9 jam yang lalu
Penerangan pekerjaan
  • Analyses and monitors all assigned aged debtors and actively works to reduce delinquency. Ensures prompt action is taken for non-payment or continued late payment.
  • Provides regular reporting on the status of overdue debt including month end statistics.
  • To minimize Bad Debts within assigned account.
  • Identifies disputes causing delay in payment and deals with effectively and in a timely manner.
  • Escalates issues and contacts internal personnel to encourage resolution.
  • Escalates issues to line manager that pose potential risk and non-payment within a timely manner.
  • Initiates collection calls and sending timely reminder to account holders. Researches and resolves delinquency / billing issues on allocated accounts.
  • Prepare and update Standard Operating Procedure and successfully transition of O2C activities to KL COE and ensure compliance to Customer's policy and procedure and country regulation.
  • Perform other ad hoc duties and special projects as requested.
  • Ensures all transactions / activities are conducted in accordance with the relevant Group / Divisional Authority Matrix.

    • Requirement

    • At least 3 years' experience in Collection with minimum 2 years in SSC or BPO environment.
    • Experience working on Virtual Desktop Infrastructure (VDI) environment – Citrix and virtual meeting / discussion.
    • Making inbound and outbound call from / to customer in ANZ for collection / billing dispute. Proficient use of applicable technology and MS Office, advanced Excel skills is an added advantage.
    • Experience in operations for Australia and New Zealand is an added advantage.
    • Strong communication skills to build and maintain relationships and effective interface with stakeholders with good business sense (business partnering).
    • Ability to manage difficult conversations & strong negotiation skills.
    • Good command of both spoken and written English.

      • Job Types : Full-time, Permanent

      Pay : Up to RM6,000.00 per month

      Benefits :

    • Health insurance
    • Opportunities for promotion
    • Professional development

      • Work Location : In person

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