Sales Support Officer

Job Responsibility

• Support assign Sales Support Officer during away.
• Handle customer base on the superior assign customers by region and key account customers include drop shipment, inter-company ordering.
• Customers order review on item, quantity and price. Any discrepancy liaises with Sales immediately for further confirmation. Discrepancy cannot resolve within the timeframe must refer to superior.
• Follow-up and ensure customers payment received and confirm via email from account department for cash term delivery in any.
• Review inventory and forecast planning on customer order commitment. Liaise with respective customers on stock available and order fulfilment. Reschedule of order loading by inventory available, planning schedule and transportation availability.
• Review & align with respective department or section on the trucks or containers available and schedule loading. Follow up and ensure customer order entry on time and ensure customer booking confirmation that require are available for trucks arrangement and loading.
• For container loading, liaise with warehouse and customer on loading schedule and order quantities arrangement. Inform customer immediate on vessel delay being updated by logistic. Alert customer on shipment status base on shipping instruction via email.
• Liaise with customers or sales on the RMA and ensure the documentation are well align and generate the RMA on returned / damaged / shortages as Sales and or Management approved.
• To liaise with logistic team on customer complaint of product dispute with GRN or POD returned from customers and get IT close without delay.
• Liaise and expedite with customer and sales with the arrangement of the customers pallets or empty bins for production run to meet customer order on time.
• Daily order Entry into ERP base on the assigned customers.
• Generate tax invoice when require on shipment made.
• Weekly review customer order fulfilment and update into the tracking file respectively and report on weekly sales volume respectively to Sales team and Management.
• To ensure update E-invoice at DC customersâ system (example B2B) & any other customer (example AAB) as required.
• Customer PO filling & archiving.
• Other task & duty as and when request and assign by superior from time to time.

Job Requirements

Job Benefits