Account Manager

About Us

Livelab is a sub-brand of Tec-do 2.0 Group and we are a leading TikTok Shop Partner (TSP) specializing in live commerce, performance marketing, and creator-driven campaigns. As we expand into the Malaysia, we seek an experienced Account Manager to establish our presence and drive strategic partnerships.

【Job Responsibilities】

• Client Management :
• Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.
• Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.
• Business Development Support :
• Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.
• Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.
• Project Management & Execution :
• Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.
• Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.
• Client Expectation Management :
• Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.
• Identify potential risks, develop mitigation plans, and minimize client churn.

【Job Requirements】