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Senior Specialist, Business Process Transformation
CIMBKuala Lumpur, Kuala Lumpur, Malaysia17 jam yang lalu
Penerangan pekerjaanManage stakeholder expectations, scope changes, and escalations through structured governance. Build and maintain strong relationships across stakeholders to ensure collaboration. Provide clear, effective executive-level communication and reporting. Understand interdependencies between technology, operations, and business needs. Support CEO or Head, Strategy & Transformation as required, including at events or presentations. Bachelor's or Master's degree in Business Administration, or equivalent. Certifications such as PMP (Project Management Professional) or Lean Six Sigma (Green / Black Belt) will be an added advantage Prior experience in management consulting, transformation, or project management. Proven expertise in business process re-engineering. Strong project management and multitasking capability. Critical thinking and structured problem-solving skills. Excellent communication (verbal and written) and presentation skills. Proficiency in MS Office (especially PowerPoint). High attention to detail and strong interpersonal skills. Knowledge of financial services (preferred but not essential).
Job Purpose
Act as a project manager to plan, oversee, and deliver transformation initiatives from ideation to completion. Partner closely with business stakeholders to drive process improvements and organizational change within CIMB.
Key Responsibilities
Project & Transformation Delivery
- Lead and manage end-to-end transformation projects, from planning through execution and monitoring.
- Identify process gaps and design strategies for improvement and optimization.
- Drive collaboration across business, operations, and technology teams to ensure smooth implementation.
- Conduct detailed analysis of business operations and propose innovative, practical solutions.
- Track and evaluate project outcomes, adjusting as required for effectiveness.
- Manage a portfolio of complex initiatives impacting multiple business lines.
- Chair working committee meetings and facilitate steering committee sessions.
- Monitor, track, and resolve issues, conflicts, dependencies, and critical deliverables.
Stakeholder Management
Qualifications
Professional Qualification / Licensing
Work Experience
Required Competencies & Skills
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Senior Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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