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Technical Account Manager

Technical Account Manager

Alibaba CloudKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Direct message the job poster from Alibaba Cloud

Responsibilities

  • Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan.
  • Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products.
  • Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements.
  • Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts.
  • Candidate with a strong communication / consulting / support background and proven customer-facing, and relationship management skills.
  • TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Alibaba Cloud.
  • Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements.
  • Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents.

Position requirements

  • Bachelor’s degree required and a minimum of 7 years’ experience, solid experience with Java development.
  • A background in IT, computer science and / or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud.
  • Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications / websites.
  • Able to demonstrate ability and experience in customer-facing positions as a technology consultant
  • Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA / Failover and able to design cloud system accordingly
  • Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft azure, knowledge on Alibaba cloud is a plus.
  • Self-motive, quicker learner and able to work under high pressure.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Industries : Technology, Information and Media and IT System Custom Software Development

    • #J-18808-Ljbffr

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