Human Resource Operations - Mandarin Speaking

Overview

Position : HR Operations – Total Rewards (Mandarin speaking)

Location : Kuala Lumpur, Malaysia

Company : Genpact

This role is responsible to plan, organize, coordinate and manage the service delivery of the Total Rewards team to ensure a positive customer experience. It requires discretion in decision-making and subject matter expertise in HR managed policies in Greater Asia Total Rewards (employees benefits, insurance enrolment, claim processing and supporting payroll for data input). The role provides expertise and is a cross-functional point of contact with the applicable Center of Excellence.

Responsibilities

• Serve as the subject matter expert for Total Rewards programs, policies and processes.
• Manage group insurances, handle benefits claims, input data into payroll, process vendor invoices, and administer the share incentive program, among other tasks.
• Identify and recommend methods to update, simplify and enhance processes, procedures and technologies.
• Provide staff with technical support and guidance on core Total Rewards HR processes and resolve complex issues.
• Act in a consultative and project management role to COE to define and implement program delivery; identify process and systems implications of new or modified programs and policies.
• Serve as primary interface to Center of Excellence and non-HR functional departments to escalate inquiries / concerns.
• Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
• Help CIC create / update call scripts and address complex or escalated issues.
• May develop and mentor staff, including performance reviews.
• Launch case management with ownership from intake to transition, escalation, or closure.
• Ensure on-the-job training occurs where appropriate.
• Gather and analyze metrics and reports around compliance, performance, and data analytics to drive improvements.
• Provide input into appropriate metrics and reports around compliance, performance, and data analytics.
• Monitor case management and ensure timely closure of tickets with Supervisors / Team Leads to ensure quality customer service.

Qualifications we seek in you!

Minimum Qualifications

Preferred qualifications

Come join the tech shapers and growth makers at Genpact and take your career in the direction that matters : Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Be aware of scams such as purchasing a starter kit or paying to apply.

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Note : This refined description consolidates the relevant job information and removes unrelated postings and boilerplate.

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