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Customer Relations Executive
Jing Auto World Sdn BhdPulau Pinang, Pulau Pinang, Malaysia11 jam yang lalu
Penerangan pekerjaanAttend to customer inquiries via phone, social media, WhatsApp, and walk-in. Monitor and follow up on Sales Satisfaction Index (SSI), Customer Satisfaction (CSI) and feedback after sales. Assist in resolving disputes and escalate serious cases to management. Ensure all customer data and service records are updated accurately in the system. Support marketing promotions and customer retention activities. Maintain a professional image and provide excellent front-line customer service. Handle post-sales follow-up calls and maintain customer relationship database. Collaborate with sales & marketing teams when needed. Ensure customer database is updated in timely manner and protected at all times through constant monitoring To ensure compliance to customer data utilization. Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction Undertake any other tasks and duties as assigned by superiors from time to time
Job Requirements :
- Possess valid driving license and own transport.
- Minimum Diploma in any field.
- Excellent communication and interpersonal skills in English and Bahasa Malaysia; Mandarin is an advantage.
- Able to multitask, stay calm under pressure, and manage customer interactions professionally.
- Proficient in Microsoft Office, social media, WhatsApp Business and customer service software.
- Friendly, presentable and confident personality.
- Strong follow-up and coordination skills.
Buat amaran kerja untuk carian ini
Customer Executive • Pulau Pinang, Pulau Pinang, Malaysia
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