Retail Training Specialist

Develop and maintain training materials, manuals, SOPs, and e-learning modules.

Customize training content to align with company standards, regional requirements, and brand objectives.

2. Training Delivery

Conduct classroom, in-store, and on-the-job training sessions for store staff, foreign workers, and managers.

Ensure consistent training delivery across all locations to maintain operational excellence and brand consistency.

3. Operational Excellence Support

Provide guidance and training on best practices in inventory control, food handling, and freshness management.

Train teams on seasonal and promotional activities to drive sales and customer engagement.

4. Food Safety & Quality Standards

Educate staff on food safety regulations, hygiene standards, and product quality management.

Monitor compliance through regular audits and feedback loops, and retrain where necessary.

5. Performance Monitoring & Evaluation

Assess training effectiveness through KPIs such as sales performance, shrinkage reduction, and customer satisfaction.

Identify skill gaps and propose targeted training interventions.

6. Collaboration with Operations & HR

Work closely with Regional Managers, Area Managers, Store Managers, and HR teams to identify training needs and support career development paths.

Align training programs with business strategies and talent development goals.

Facilitate onboarding programs for new hires.

Promote a culture of continuous learning and skills improvement across all levels.

Qualifications & Experience Requirements

1. Education

Minimum Diploma in Business Administration, Retail Management, Food Science, or a related field.

Professional certifications in Training & Development (e.g., TTT Certified) are an added advantage.

2. Required Experience

Retail Experience : Minimum 5 years of experience in F&B or retail operations, preferably in Fresh (Poultry, Meat, Seafood) and Grocery departments.

Training Experience : Minimum 3 years of experience in a training, coaching, or learning & development role within retail or F&B.

3. Operational Knowledge

Strong understanding of daily operations in Fresh & Grocery departments (e.g., FIFO, wastage control, cold chain management).

Familiarity with food safety, hygiene practices, and compliance requirements.

4. Technical Skills

Proficient in using MS Office (Word, Excel, PowerPoint) and Learning Management Systems (LMS).

Experience with digital training tools or e-learning platforms is a plus.

5. Soft Skills

Strong communication, presentation, and facilitation skills.

Ability to coach, motivate, and influence diverse teams across multiple locations.

Analytical mindset to assess training effectiveness and performance improvement.

Willing and able to travel

Currently office based Kelana Jaya, Petaling Jaya (near to Glenmarie LRT station)

Moving to Wisma Segi office at Kampung Melayu Subang, Shah Alam Q3-Q4 2026.

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