Field Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

The Field Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.

What you will do :

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization's service / warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and performance regular customers visits.
• Monitors and adheres to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have :

You'll only be the right candidate if you are aligned to our values and culture :

If you believe you match our values and have the experience we're looking for, then apply We can't wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, age and genetic information.