Service Delivery Manager / IT Project Manager
Company Introduction
- Malaysia-based tech company with 20 years in Web & Mobile Development.
- Building Go-To-Market solutions; Website, E-com, CRM, Loyalty, Digital Marketing
- Have niche in-house saas marketing products and build bespoke Tech solutions
- Software House for external enterprise / cloud based solutions
Projects
Build new solutions from scratch for external customersVarying in size and scope from 1 month to 1 year+ projectsEnhance & optimize existing projects, ensuring continuous improvement and support.Collaborate on projects in diverse sectors; Finance, E-Com. Medical, Pharma etcTech Stack : (Note >
Service Delivery Manager is not coding hands on / you do not need experience in the below)
.Net, .Net Core 5.0+,React Native / FlutterJavaScript : React.js / Angular.js / Node.jsResponsibilities
Leading a software engineering team; recruitment, performance assessment, training and mentoringUnderstand the projects scope of delivery & responsible for end-to-end management of projectsEnsuring that systems, procedures are in place to meet required quality standards and SLAsTaking ownership of critical incidents and post-incident reviewsService delivery performance, meeting customer expectations and driving future demandProviding accurate and regular reports to the management on performance of the service deliveryCollaborating with technical partners to set standards for software, infrastructure and securityEnsuring that projects are delivered to comply with latest RMIT, Outsourcing and Security guidelinesJob Requirements
Project managementExperienced in dealing with 3rd party service providersIn-depth knowledge of escalation procedures, incident management, resource planning and other disciplines related to service delivery, e.g. ITIL principlesLevel
3 years in a Project Manager or Delivery Manager role (Software / IT Projects)Or a Technical Lead, leading a team of engineers for a 3rd party / external clientLocation
Fully On-Site (Working Hour : 9am to 6pm)Petaling Jaya (Reachable by LRT Station)Permanent role