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Service Advisor, Body
ProAuto Drive Sdn BhdSemenyih, Selangor, Malaysia19 jam yang lalu
Penerangan pekerjaanMinimum qualification : SPM / SKM Level II / Diploma in Mechanical or Automotive Engineering, or a related field. Prior experience in the automotive industry is essential. Practical knowledge and experience in handling motor insurance claims. Strong communication and interpersonal skills. Proficient in English and Bahasa Malaysia; Mandarin is an added advantage. Must possess a valid Class D and / or B2 driving license. Demonstrates patience, empathy, and a structured approach to problem-solving. Computer literate and comfortable with digital tools and systems. Eager to learn and grow within the role. Willing to relocate and work in Semenyih / Beranang.
Job Responsibilities
- Deliver exceptional customer service to support and enhance Body & Paint operations.
- Respond promptly and accurately to customer inquiries regarding motor claim procedures, repair costs, factory warranties, and related concerns.
- Assess vehicle damage and provide accurate repair estimates for both insurance and self-paying customers.
- Clearly explain cost estimates and keep customers informed of repair progress and timelines.
- Conduct professional service handovers by explaining completed jobs, charges incurred, and post-repair care, including follow-ups where necessary.
- Liaise with insurance companies to negotiate claims and ensure timely invoicing.
- Prepare and submit supplementary claims when additional repairs are required.
- Coordinate effectively with the Job Controller on parts availability and repair lead times to provide accurate delivery commitments to customers.
- Advise customers on completed work, final charges, and vehicle collection schedules.
- Proactively promote and upsell suitable car accessories and value-added services to customers.
- Strive to meet or exceed Body & Paint sales targets, job intake goals, and customer satisfaction KPIs.
- Support additional duties and special projects as assigned by management.
Job Requirements
Job Types : Full-time, Permanent
Pay : RM1, RM2,200.00 per month
Work Location : In person
Buat amaran kerja untuk carian ini
Service Advisor • Semenyih, Selangor, Malaysia
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